Return policy

In accordance with the provisions of the Consumer Code, the buyer has a period of 14 days from the date of delivery of his order to return any item that does not suit him and request an exchange or refund without penalty, with the exception of return costs which remain the responsibility of the buyer. Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be resold in new condition, accompanied by the purchase invoice. Damaged, soiled or incomplete products are not taken back. The right of withdrawal can be exercised online, using the withdrawal form available on this website. In this case, an acknowledgment of receipt on a durable medium will be immediately communicated to the buyer. Any other mode of declaration of withdrawal is accepted. It must be unambiguous and express the will to retract. In the event of exercise of the right of withdrawal within the aforementioned period, the price of the product(s) purchased is reimbursed and the delivery costs are reimbursed. Return costs are the responsibility of the buyer. The exchange (subject to availability) or refund will be made within approximately 10 days, and at the latest, within 14 days of receipt, by the seller, of the products returned by the purchaser under the conditions set out above. Exceptions According to article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts: for the supply of goods whose price depends on fluctuations on the financial market beyond the control of the professional and likely to produce during the withdrawal period; the supply of goods made to the consumer's specifications or clearly personalized; supply of goods liable to deteriorate or expire rapidly; supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection; supply of goods which, after being delivered and by their nature, are inseparably mixed with other items; supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional; maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by him, within the limit of spare parts and work strictly necessary to respond to the emergency; supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery; supply of a newspaper, periodical or magazine, except for subscription contracts to these publications; supply of digital content not provided on a material medium, the execution of which has begun after the consumer's prior express agreement and express waiver of his right of withdrawal.